Privacy Policy

Effective Date: September 4, 2026

Grosse Ile Athletic Club (“GIAC,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you:

• Visit the GIAC website;
• Create or use a member account;
• Purchase a membership, package, pass, or service;
• Make a court, class, or other reservation;
• Register for programs, lessons, clinics, leagues, or events;
• Contact GIAC;
• Visit or use the GIAC facility; or
• Otherwise interact with GIAC online or offline.

1. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with GIAC.

A. INFORMATION YOU PROVIDE

We may collect information you voluntarily provide, including:

• Name;
• Email address;
• Telephone number;
• Mailing or billing address;
• Date of birth;
• Account login information;
• Membership information;
• Emergency contact information;
• Reservation and attendance information;
• Program or class registrations;
• Court bookings;
• Purchase and transaction information;
• Communications with GIAC;
• Information submitted through forms;
• Waiver and consent records;
• Information relating to a minor participant when provided by a parent or legal guardian; and
• Other information you choose to provide.

B. PAYMENT INFORMATION

When you make a purchase, payment information may be collected and processed by third-party payment processors or membership management platforms.

Depending on the payment method and system used, GIAC may receive transaction information such as:

• Payment status;
• Transaction amount;
• Purchase date;
• Payment method type;
• Limited payment identifiers; and
• Billing or transaction records.

Full payment card information may be handled directly by the applicable payment processor rather than GIAC.

C. FITNESS OR PARTICIPATION INFORMATION

When reasonably necessary to administer an activity or promote participant safety, you may voluntarily provide information regarding:

• Injuries;
• Physical limitations;
• Accessibility needs;
• Relevant medical considerations; or
• Other information affecting participation.

GIAC does not request that you provide medical information unless it is reasonably relevant to your participation or another legitimate purpose.

Providing information to an instructor or staff member does not create a physician-patient or other healthcare provider relationship with GIAC.

D. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website or use online Services, certain information may be collected automatically, including:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages viewed;
• Date and time of access;
• General geographic information derived from an IP address;
• Website interactions; and
• Cookie or similar technology identifiers.

This information may be collected through cookies, analytics tools, server logs, or similar technologies.

2. HOW WE USE INFORMATION

GIAC may use personal information to:

• Establish and manage memberships;
• Create and maintain member accounts;
• Process purchases and payments;
• Manage recurring memberships or subscriptions;
• Schedule courts, classes, lessons, training, and other services;
• Administer Pilates, tennis, pickleball, gym, fitness, and other club programs;
• Verify membership or promotional eligibility;
• Maintain attendance and reservation records;
• Administer waivers and participation agreements;
• Provide customer service;
• Respond to questions and requests;
• Communicate schedule, reservation, membership, payment, or facility information;
• Operate and improve the website and Services;
• Maintain website and account security;
• Detect or prevent fraud, misuse, or unauthorized access;
• Understand how members and visitors use our Services;
• Maintain business and accounting records;
• Enforce club policies and agreements;
• Comply with applicable legal obligations; and
• Protect the safety, rights, property, and interests of GIAC, our members, guests, employees, and others.

3. MARKETING COMMUNICATIONS

GIAC may use your contact information to send news, announcements, offers, promotions, program information, or other marketing communications when permitted by law.

Where consent is required for a particular type of communication, GIAC will request that consent separately.

You may opt out of promotional emails by using the unsubscribe mechanism included in the message.

Opting out of marketing communications does not prevent GIAC from sending necessary transactional or administrative communications, such as:

• Reservation confirmations;
• Payment receipts;
• Membership notices;
• Account security messages;
• Schedule changes; or
• Facility notices.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Keep website functions working;
• Remember preferences;
• Understand website traffic and usage;
• Measure website performance;
• Improve navigation and functionality;
• Maintain security; and
• Support integrations with third-party services.

Your browser may allow you to block or delete cookies.

Disabling certain cookies may affect the functionality of portions of the website.

5. THIRD-PARTY SERVICES

GIAC may use third-party service providers to operate portions of our business and Services.

These providers may include:

• Arketa or other membership and scheduling platforms;
• Payment processors;
• Website hosting providers;
• Email and communication providers;
• Analytics providers;
• Cloud storage providers;
• Customer support services;
• Accounting or business administration providers; and
• Other vendors that assist GIAC in providing its Services.

These providers may process personal information on GIAC’s behalf or collect information directly through their services.

Third-party services may maintain their own privacy policies and terms. Their independent handling of information is governed by their applicable policies.

6. WHEN WE MAY DISCLOSE INFORMATION

We may disclose personal information in the following circumstances.

A. SERVICE PROVIDERS

We may provide information to vendors and contractors that perform services for GIAC.

We provide information as reasonably necessary for those providers to perform their functions.

B. LEGAL AND SAFETY PURPOSES

We may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to lawful legal process;
• Respond to a court order, subpoena, or government request;
• Investigate suspected fraud or unlawful conduct;
• Enforce our agreements or policies;
• Protect the security of our systems; or
• Protect the rights, property, health, or safety of GIAC, our members, guests, employees, or others.

C. BUSINESS TRANSACTIONS

If GIAC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

D. WITH YOUR DIRECTION OR CONSENT

We may disclose information when you direct us to do so or otherwise provide consent.

7. SALE OF PERSONAL INFORMATION

GIAC does not intend to sell personal information for monetary compensation.

If our information practices materially change, this Privacy Policy will be updated and any rights or notices required by applicable law will be provided.

8. PERSONAL INFORMATION OF CHILDREN

Our general website is not directed to children under 13.

We do not knowingly solicit personal information online directly from children under 13 without appropriate parental or legal guardian involvement.

GIAC may offer youth memberships, lessons, clinics, camps, programs, or other services involving minors. In those circumstances, information relating to a child may be provided by or with the involvement of a parent or legal guardian.

If you believe a child under 13 has submitted personal information directly to us without appropriate parental involvement, please contact GIAC so that we can review the matter and take appropriate action.

9. DATA SECURITY

GIAC uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

These measures may include access controls, account protections, secure service providers, and other safeguards intended to protect information against unauthorized access, loss, misuse, or alteration.

No website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your own account credentials and should contact GIAC if you believe your account has been compromised.

10. DATA RETENTION

GIAC may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain your membership or account;
• Provide requested Services;
• Maintain transaction and accounting records;
• Maintain waivers or participation records;
• Resolve disputes;
• Enforce agreements;
• Meet insurance or operational requirements; and
• Comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of in accordance with GIAC’s applicable practices.

11. YOUR PRIVACY CHOICES

Depending on the nature of your relationship with GIAC and applicable law, you may request that we:

• Provide information about personal information associated with you;
• Correct inaccurate contact or account information;
• Update your communication preferences; or
• Delete certain personal information when retention is not required for legal, contractual, security, or legitimate business purposes.

Some information cannot be deleted immediately when GIAC has a legitimate need or legal obligation to retain it, such as:

• Transaction records;
• Signed waivers;
• Membership agreements;
• Payment records;
• Records relating to disputes; or
• Records required for legal or accounting purposes.

Requests may be subject to reasonable identity verification.

Additional rights may apply depending on your state of residence and applicable law.

12. EMAIL AND TEXT MESSAGE PREFERENCES

You may unsubscribe from promotional emails using the link provided in the applicable message.

Where GIAC offers promotional text messages, applicable opt-out instructions will be provided.

Even after opting out of promotional communications, GIAC may continue to send communications reasonably necessary to administer your membership, reservations, purchases, account, or other Services.

13. THIRD-PARTY LINKS AND SOCIAL MEDIA

Our Services may link to third-party websites, applications, social media platforms, maps, booking platforms, payment providers, or other online services.

GIAC does not control the independent privacy practices of those third parties.

We encourage you to review the privacy policies of third-party services before providing personal information through them.

14. PHOTOGRAPHS AND VIDEO

GIAC may take photographs or video in connection with club activities, events, programs, or promotional activities.

Where a person’s permission is legally required for a particular promotional use, GIAC may obtain consent separately.

Acceptance of this Privacy Policy alone does not constitute a blanket authorization for GIAC to use an identifiable individual’s image for promotional purposes.

Any separate photography or media release will be governed by its own terms.

15. DO NOT TRACK AND BROWSER PRIVACY CONTROLS

Web browsers and devices may offer privacy controls, including cookie settings or “Do Not Track” signals.

Because browser-based privacy technologies and legal requirements continue to evolve, GIAC may respond to such signals where required by applicable law or supported by the technologies used on our website.

You may also manage certain tracking technologies using available browser or device settings.

16. INFORMATION FROM OTHER SOURCES

GIAC may receive information from third parties when necessary to provide Services, such as information from:

• Membership or scheduling platforms;
• Payment processors;
• Program partners;
• Referral sources;
• Business partners; or
• Other services you choose to connect or interact with.

We may combine this information with information already associated with your GIAC account or membership when reasonably necessary to provide Services.

17. CHANGES TO THIS PRIVACY POLICY

GIAC may update this Privacy Policy as our Services, technology, vendors, or legal obligations change.

When we make changes, we will post the revised Privacy Policy and update the effective date.

If a change materially affects how we use previously collected personal information, we will provide any additional notice or obtain any consent required by applicable law.

18. CONTACT US

Questions, requests, or concerns regarding this Privacy Policy or GIAC’s privacy practices may be directed to:

Grosse Ile Athletic Club
9251 Groh Road
Grosse Ile, Michigan 48138
United States

You may also contact GIAC using the current contact information provided on the GIAC website.

When submitting a privacy request, please provide enough information for us to reasonably identify the relevant account or records and understand your request.